{"id":71551,"date":"2018-03-20T21:32:27","date_gmt":"2018-03-20T19:32:27","guid":{"rendered":"https:\/\/colorfulcultures.it\/?p=71551"},"modified":"2018-03-20T21:33:37","modified_gmt":"2018-03-20T19:33:37","slug":"strategies-close-cross-cultural-communication-gaps","status":"publish","type":"post","link":"https:\/\/colorfulcultures.co.uk\/it\/2018\/03\/20\/strategies-close-cross-cultural-communication-gaps\/","title":{"rendered":"Strategies to close cross-cultural communication gaps"},"content":{"rendered":"

Internet seems to be the perfect channel for finding business opportunities and connecting people and ideas across the world, but accessing it won\u2019t guarantee you the massive results you dreamed of. According to the International Labor Organization (2009), 70% of cross-boundaries business ventures fail due to cultural differences. Quite a big percentage I would say. Globalization spread its capital across the world, selling clear Mission statements on markets and well-disposed Principles inside for shaping employees behaviors. Even so, in terms of money only in Europe and United States 25 billion dollars are lost every year, as a result of inefficient Cross Cultural-Communication.<\/span><\/p>\n

<\/p>\n

What is the main gap? \u00a0we all might ask, well\u2026 the main gap is the communication process itself, the way the people send their message towards their communication (business in this case ) partners.<\/span><\/p>\n

\u00a0\u00a0\u00a0\u00a0Going Est, form Rome to Tokyo and South from Guadalajara to Santiago communication becomes sophisticated, nuanced and layered. Messages are spoken, felt and red between the lines. Messages of often implied but not clearly expressed. \u00a0For instance in \u00a0Italy \u00a0hand gestures, some emotions and projecting a good image are the features of effective conversations, in \u00a0Indonesia, a higher value is placed on ambiguity and tact than getting straight to the point, meanwhile in India there is a huge reliance on nonverbal communication \u2013 for example, eye contact, repetition of certain words or phrases with emphasis and facial expressions and body movements.\u00a0 What would a precise, clear western corporate manager decode out of this? Quite a complicated message or confusion. \u201cIf \u201cyes\u201d is so passionately expressed, why should I look for \u201cno\u201d through gestures, jokes, stories or between the lines?\u201d the western manager might ask himself.<\/span><\/p>\n

\u00a0But as there are challenges, there are also solutions for solving low-context versus high-context communication gap. Here you will find the most important strategies to adapt your style to high-context communication environment:<\/span><\/p>\n

1.\u00a0\u00a0\u00a0\u00a0\u00a0Be Flexible.<\/i>\u00a0\u00a0Business meetings may initially centre around seemingly non-business-focused discussions. This is an important part of the cycle of business and should not be rushed or dismissed as time wasting. Show that you are a person to be taken seriously by engaging in the necessary small talk. Only when you have convinced your contacts of your personal worthiness, is business likely to flow smoothly. Therefore get yourself introduced properly and spend time on providing information about yourself and your company post building rapport.<\/span>\u00a0Avoid utilising an aggressive or self-promoting presentation style.<\/p>\n

2.\u00a0\u00a0\u00a0\u00a0\u00a0Pay attention to hierarchy and seniority.<\/i>\u00a0In case you are introducing yourself, include your title and the company you represent, and the country you come from if this is relevant. When being formally introduced to someone else, you are expected to pay due respect and include the person in your conversation. Get familiar with the formal protocol for meeting and greeting in your client\u2019s organization. For example: Acknowledging the eldest or senior members, standing when someone enters or leaves the room and using a title and family name is important for Asian cultures.<\/span><\/p>\n

3.\u00a0\u00a0\u00a0\u00a0\u00a0Avoid sensitive topics:<\/i>\u00a0<\/u>local politics, human rights, corruption, religion, immediate ambition for business success, laughing and embarrassing others. All these are potential barriers for your business opportunities.<\/p>\n

4.\u00a0\u00a0\u00a0\u00a0\u00a0Use positioning as main tool.<\/i>\u00a0High context is about circumstances, politeness, vague or general statements. It is wise to offer to your business partners a story and to connect the story with your challenges. Revealing your ambitions in the first meeting may be frowned on or perceived as being \u201cpushy.\u201d \u00a0 Avoid going straight for a particular business need.<\/p>\n

5.\u00a0\u00a0\u00a0\u00a0\u00a0Build internal consensus<\/i>. In many situations, it will be best to first build internal consensus among key players. Asking for advice is one of the most effective ways to do this. Asking questions such as \u201cWhat do you think we should do?\u201d and \u201cHow can we best convince others?\u201d, \u201cWhat is the best way of doing this? \u201cwill demonstrate a willingness to adapt to local methods and assist greatly in obtaining important information. By collecting information and allowing key players to come up with their proposals, both formal and informal communication structures will be used most effectively. A real benefit would be making partners use action words for what\u2019s next.<\/p>\n

6.\u00a0\u00a0\u00a0\u00a0\u00a0Use Reciprocity in each context.<\/i>\u00a0Starting with exchanging gifts in India up to \u201cI do a favor for you today because I know that you will repay the favor in the future\u201d in China or South-East Asia, this principle is one of the best tools for building a relationship.<\/u><\/p>\n

As the quote \u201c When in Rome, do as Romans!\u201d says, when dealing with low-context cultures try to cope with predictability and simplicity, therefore basic communication skills represents the right recipe for an effective business relationship:<\/p>\n

1.\u00a0\u00a0\u00a0\u00a0\u00a0Ask questions to clarify<\/i>\u00a0the request:\u201dWhat\u201d, \u201cWho\u201d, \u201cWhere\u201d, \u201cWhen\u201d, \u201cHow\u201d and \u201cWhy\u201d\u00a0would be the key words for finding the big picture\u00a0 and main details.<\/p>\n

2.\u00a0\u00a0\u00a0\u00a0\u00a0Always confirm your understanding<\/i>. Low context communication is simple and clear, but it should be clear for both parties, therefore use re-phrasing as skill, each time you find an opportunity or need.<\/p>\n

3.\u00a0\u00a0\u00a0\u00a0\u00a0Use action words<\/i>\u00a0to explain what you want. \u00a0Do not let others \u201cguess\u201d the message;\u00a0they might feel confused, uncomfortable or just simply do not understand you, while your internal-dialogue about being on not being rude, would sabotage your chances for a real business opportunity.<\/p>\n

4.\u00a0\u00a0\u00a0\u00a0\u00a0State the goal in simple words<\/i>\u00a0and, if needed,\u00a0propose few rules<\/i>\u00a0for what\u2019s next. By that you will avoid misunderstanding and will aim towards a common goal, following a fair approach. Be prepare to use your Reciprocity principle at its most highest level: Exchanging concessions while negotiating!<\/p>\n

Building relationship with people from other cultures seems to be a challenge, but adapting your communication style and paying mutual respect to the others values, represents the most effective strategy for business purposes. The Colorful Cultures training method allows an easy navigation through the main strategies you could use when leading or communicating globally. It will offer you the right skill for dealing with normal or difficult situation. Come, take a look and Get a Quote!<\/p>\n

by Iulian Ionita<\/strong><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

Internet seems to be the perfect channel for finding business opportunities and connecting people and ideas across the world, but accessing it won\u2019t guarantee you the massive results you dreamed of. According to the International Labor Organization (2009), 70% of cross-boundaries business ventures fail due to cultural differences. Quite a big percentage I would say. […]<\/p>\n","protected":false},"author":1,"featured_media":71554,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-71551","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"acf":[],"yoast_head":"\nStrategies to close cross-cultural communication gaps - Colorfulcultures.it<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/colorfulcultures.co.uk\/it\/2018\/03\/20\/strategies-close-cross-cultural-communication-gaps\/\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Strategies to close cross-cultural communication gaps - Colorfulcultures.it\" \/>\n<meta property=\"og:description\" content=\"Internet seems to be the perfect channel for finding business opportunities and connecting people and ideas across the world, but accessing it won\u2019t guarantee you the massive results you dreamed of. 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